Country	S&H	Shipping Method	Estimated Delivery Time
CANADA / USA SHIPPING	$19.95	DHL Ground / CanadaPost Tracking & Insurance Included	1-6 business days
INTL. SHIPPING Zone 1	$49.00	Intl. DHL Express Tracking & Insurance Included	2-5 business days
INTL. SHIPPING Zone 2	$69.00	Intl. DHL Express Tracking & Insurance Included	2-5 business days
INTL. SHIPPING Zone 3	$99.00	Intl. DHL Express Tracking & Insurance Included	2-5 business days

• We ship worldwide. Please contact us via eBay Email System for a Quote if your country isn't listed!
• Once payment has been cleared, orders will be shipped within 24 to 48 hours.
• Please be advised that we do not ship on weekends. All shipping options including overnight shipping refer to business days and exclude weekends.
• Sellers are not responsible for service transit time. Transit time is provided by the carrier.
• If you do not receive your package within 10 days of the shipping date, you need to contact us through eBay. Upon your request, an investigation will be opened with the courier. If the package seams lost, please allow up to 10 business days for the courier to complete the investigation so that we can reship your package.
• If there is an item missing in your package upon reception, we will ask you for pictures of the box you received. Do not throw away the box as this is the only proof you have, and without the pictures, we may not be able to conclude in your favor.

• International buyers are responsible for import taxes, duties, and custom fees. Please enquire on these fees before buying. We will not be able to refund you if you refuse your package.
• International buyers, if your address is considered a remote area by DHL, we will need to charge you a 30$ extra for the shipping.
• To know if your address is considered a Remote Area, please go to the following website : http://raslist.dhl.com/jsp/first.jsp.
• For Puerto Rico, Hawaii, Guam, and Alaska, please add 10$ to the USA ground shipping cost.
• For APO, AE, AF addresses, please allow up to 3 weeks for the delivery, and please add 10$ to the USA ground shipping cost.

Zone 1 Countries Austria Greece Netherlands Belgium Iceland Norway Denmark Ireland Portugal Finland Italy Spain France Luxembourg Sweden Germany Malta Switzerland Gibraltar Monaco United Kingdom Zone 2 Countries America Samoa French Polynesia New Zealand Antigua and Barbuda Guadeloupe Saint Kitts And Nevi Australia Jamaica Saint Lucia Bahamas Martinique Tinida and Tobagor Barbados Mexico Virgin Islands (British) Cayman Islands Netherlands Antilles Virgin Islands (US) Dominnican Republic New Caledonia   Zone 3 Countries Argentina El Salvador Poland Armenia Estonia Reunion Azerbaijan Guatemala Romania Bahrain Hungary Russian Federation Brazil India Saudi Arabia Bulgaria Israel Slovakia Chile Kazakhstan Slovenia Colombia Kuwait South Africa Costa Rica Latvia Turkey Croatia Lithuania Ukraine Cyprus Maldives Uruguay Czech Republic Oman Venezuela Ecuador Panama

• We accept only.

• Payment is required within 7 days after purchase.
• An unpaid item dispute will be filed if payment have not been made within 7 days.
• Please contact us if you have any questions of payment procedures.

• If you wish to return an item to us for any reason, Email us via eBay Email System to get a RMA (Return Material Authorization) number.

• Refund:
• MP3PlayerStore.com offers a 30-day refund policy on ALL products.
• If your item is still brand new and unused and you are dissatisfied with it, you can send it back for a full refund of the original item cost.
• Shipping cost is not refundable.
• Returns must be made within 30 days of receipt of the product. Return shipping is not refundable.
• Refund will be voided if the product is used, mishandled or physical damaged by customer.

• Exchange for a different item:
• MP3PlayerStore.com offers a 30-day Exchange Policy on ALL products. If your item is still brand new and unused and you are dissatisfied with it, you can send it back for an exchange.
• We will need to charge you a fee to ship the replacement item to you.
• Exchange for differnent item will be voided if the product is used, mishandled or physical damaged by customer.
• Exchange shipping is not refundable.

• Replacement under warranty:
• If your item becomes defective, you can send it back for a replacement item free of charge within the first 90 days of receipt.
• After 90 days, and UP TO 1 YEAR, we will charge 15% replacement fee for the replacement item. We will only replace it with the same item.
• Return shipping is not refundable.

"It's like getting a FREE Waranty Service that you only pay if you need it! Great!"

• All products sold are brand new and tested in perfect working condition.
• Products can get damaged during transport so please have installers test the unit before installing it.
• We are not responsible for installation and un-installation fees charged by the installer. Furthermore, damages incurred due to negligence on the part of the installer are not eligible for exchange or refund. Make sure your installer knows what he is doing.

• If you have any problems, please e-mail us immediately.We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply.
• Please contact InnovatekStore via eBay Email System for Customer support, Technical support and to get a RMA.
• Business Hour: 9:00 AM to 5:30 PM (Monday-Friday), Eastern Standard Time.
• If you prefer you can contact an MP3PlayerStore.com Customer Support Agents.
We have created a FREE DEDICATED 866 Line to Better Served You!

• If you are satisfied with the product you received, please feel free to leave us positive ( + ) feedback and 5 stars on DSR.
• Please contact us before you leave us a Neutral/Negative feedback, we will always try our best for 100% customer satisfaction.